1.How to ensure product Quality?

Strictly implement ISO9001.
Test and verify the new product prototype through a third-party authority;
Electronic components adopt industrial-grade standard requirements, and select material suppliers;
100% of the products pass the online aging test;
Full inspection of key electronic components and materials;
Through IQC, IPQC, FQC and OQC layer by layer to control the quality.

2.After receiving the order, when can I it be shipped?

We have regular models in stock, and usually can be delivered within two weeks after the payment. The production time for special models is 3-4 weeks.

3.What cerficications does the products have?

Yateks has 5 Software copyrights,16 Patents of Invention and 8 Patents for Utility Models. In 2013,Yateks achieved the ISO9001 quality management system certification and it’s industrial endoscopes got CE&ROHS certificates.

Yateks has many global partners,such as Karl storz NDTec, Viewtech,InterTest,who put quality first.

4.What methods of payment do you accpect?

T/T Paypal

5. What kind of customer sales service do you offer?

Yateks customer service is on duty 24 hours a day, 7 days a week. Our customer service team will coordinate and resolve your issues immediately and an analysis report will be issued. If it is a confirmed quality problem, Yateks will provide a replacement machine to use within 1 month.

If it is damage from improper use by the customer, Yateks will repair the unit at the best price possible within 1 month.

For North America customer service, please contact our Yateks USA partners InterTest, Inc. immediately.

6.How long is the product warranty period?

One year warranty, lifetime maintenance.

Still no answers? Contact us and we will help you.