1.How to ensure product Quality?

Strictly implement ISO9001.
Test and verify the new product prototype through a third-party authority;
Electronic components adopt industrial-grade standard requirements, and select material suppliers;
100% of the products pass the online aging test;
Full inspection of key electronic components and materials;
Through IQC, IPQC, FQC and OQC layer by layer to control the quality.

2.After receiving the order, when can I it be shipped?

We have regular models in stock, and usually can be delivered within two weeks after the payment. The production time for special models is 3-4 weeks.

3.What cerficications does the products have?

Yateks has 5 Software copyrights,16 Patents of Invention and 8 Patents for Utility Models. In 2013,Yateks achieved the ISO9001 quality management system certification and it’s industrial endoscopes got CE&ROHS certificates.

Yateks has many global partners,such as Karl storz NDTec, Viewtech,InterTest,who put quality first.

5.What kind of after-sales srevice?

Yateks after-sales team is on duty 24 hours a day, 7 days a week. The problems raised by the customers will be coordinated and resolved at the first time and an analysis report will be issued. If it is confirmed that it is a quality problem, we will provide a replacement machine for free to ensure that the customer has a new machine to use within one month. If it proves to be the damage caused by improper use by the customer, we will also repair it at the best price, and also ensure that the customer can use it within a month.

6.How long is the product warranty period?

One year warranty, lifetime maintenance.

Still no answers? Contact us and we will help you.